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- Repair in an emergency
- Proactive hardware maintenance
- Multi-year contracts
- Measuring equipment monitoring
- Assistance & Support
- Fast response times
WESTCAM Metrology Care
Do you use an optical 3D measuring system from ZEISS? Then you’re in luck: with WESTCAM Metrology Care, we also offer prompt solutions for on-site hardware maintenance, repairs and certifications for your ZEISS 3D scanner.
For our customers in Austria, Liechtenstein and Switzerland, we are improving our on-site service options and you will benefit from this.
Our WESTCAM 3D-Metrology service specialists, trained at ZEISS in Braunschweig, will take care of acute problems or, as a precautionary measure, to prevent serious problems from occurring in the first place.
WESTCAM is your first point of contact for hardware problems and repairs, proactive hardware maintenance and measuring equipment recertification for ScanBoxes, ATOS, GOM Scan 1 and T-SCAN hawk 2 systems in Austria, Liechtenstein and Switzerland.
You need support NOW : click here to go to the support area for 3D-Metrology:
Always there for you
Michaela, Boris and Stephanie
What’s in the care package?
WESTCAM Metrology Care is based on three pillars: Support, maintenance and repair, and acceptance.
- Our support team will answer your questions on the phone, by e-mail or remote maintenance and will help you if you are stuck. Our friendly WESTCAM support staff will listen to your problem and deal with it as quickly as possible. Many problems can be solved remotely in just a few minutes, so that you can concentrate on the essentials again: Your work.
- Planned system maintenance or repairs to your system can now be carried out directly at your premises. Our specially trained service staff will help you competently with a wide range of hardware issues.
- The third pillar of the WESTCAM Metrology Service Package is the acceptance test in accordance with VDI 2634, Sheet 3 or ISO 10360 and ensures that the measuring equipment is monitored. This standardized test carried out by a WESTCAM service technician provides you with a certificate confirming the measuring accuracy of your system, taking into account all relevant system components.
Something to suit everyone: your options
You can take advantage of all the above services from the WESTCAM Metrology Care service package individually, or you can opt for the multi-year contract, with which you are covered in any case:
Proactive maintenance: Hardware Maintenance or Care Protect
Hardware Maintenance or Care Protect is a 36-month maintenance contract that provides you with comprehensive protection. This all-round package includes, among other things:
- Regular maintenance of your entire installation by a WESTCAM service expert and on-site inspection of all important components
- The proactive replacement of defined wear parts
- The Sensor Acceptance Test: Acceptance according to VDI 2634, Sheet 3 or ISO 10360
- Comprehensive remote support including the shortest response times: The first free WESTCAM support employee is reserved for you
- Should a spontaneous on-site repair be necessary despite regular maintenance, you benefit from fast availability of spare parts and access to WESTCAM service experts (only with Care Protect)
- The conditions in detail are available here for you to download (PDF)
We advise you personally!
Gladly there for you
