Contact with us

If you contact us using the form on the website or by e-mail, the data you provide will be stored by us for six months for the purpose of processing the inquiry and in the event of follow-up questions. We will not pass on this data without your consent.

If a contract is concluded, all data from the contractual relationship will be stored until the expiry of the retention period under tax law (7 years).

The data name, address, purchased goods and date of purchase are also stored until the expiry of product liability (10 years). Data processing is carried out on the basis of the legal provisions of § 96 para. 3 TKG and Art. 6 para. 1 lit a (consent) and/or lit b (necessary for contract fulfillment) of the GDPR.

Access data/ server log files

The provider (or its web space provider) collects data about every access to the website (so-called server log files). The access data includes

Name of the website accessed, file, date and time of access, amount of data transferred, notification of successful access, browser type and version, the user’s operating system, referrer URL (the previously visited page), IP address and the requesting provider.

The provider uses the log data only for statistical evaluations for the purpose of operation, security and optimization of the offer. However, the provider reserves the right to check the log data retrospectively if there is a justified suspicion of unlawful use based on concrete evidence.

Handling of personal data

Personal data is information that can be used to identify a person, i.e. information that can be traced back to a person. This includes the name, email address or telephone number. But data about preferences, hobbies, memberships or which websites someone has viewed also count as personal data.

Personal data is only collected, used and passed on by the provider if this is permitted by law or if the user consents to the collection of data.

Cookies

Our website uses so-called cookies. These are small text files that are stored on your end device with the help of the browser. They do not cause any damage.
We use cookies to make our website more user-friendly. Some cookies remain stored on your device until you delete them. They enable us to recognize your browser on your next visit.
If you do not want this, you can set up your browser so that it informs you about the setting of cookies and you only allow this in individual cases.
If cookies are deactivated, the functionality of our website may be restricted.

Google Analytics

This website uses Google Analytics, a web analysis service of Google Inc (“Google”). Google Analytics uses so-called “cookies”, text files which are stored on the user’s computer and which enable the use of the website to be analyzed. The information generated by the cookie about the use of this website by the user is usually transmitted to a Google server in the USA and stored there.

However, if IP anonymization is activated on this website, the IP address of Google users within member states of the European Union or in other signatory states to the Agreement on the European Economic Area will be shortened beforehand. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there. IP anonymization is active on this website. On behalf of the operator of this website, Google will use this information to evaluate the use of the website by users, to compile reports on website activity and to provide other services relating to website activity and internet usage to the website operator.

The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. Users may refuse the use of cookies by selecting the appropriate settings on their browser, however please note that if you do this you may not be able to use the full functionality of this website. Users can also prevent Google from collecting the data generated by the cookie and relating to their use of the website (including your IP address) and from processing this data by Google by downloading and installing the browser plug-in available at the following link: http://tools.google.com/dlpage/gaoptout?hl=de.

You can find more information on the use of data for advertising purposes by Google, setting and objection options on the Google websites: https://www.google.com/intl/de/policies/privacy/partners/ (“Data use by Google when you use our partners’ websites or apps”), http://www.google.com/policies/technologies/ads (“Data use for advertising purposes”), http://www.google.de/settings/ads (“Manage information that Google uses to show you advertising”) and http://www.google.com/ads/preferences/ (“Determine which advertising Google shows you”).

As an alternative to the browser add-on or within browsers on mobile devices, please click this link to prevent Google Analytics from collecting data on this website in the future. An opt-out cookie will be stored on your device. If you delete your cookies, you must click this link again.

Leadfeeder

At the same time as using Google Analytics, this website uses the Leadfeeder service https://www.leadfeeder.com/, which is operated by Liidio Oy, Mikonkatu 17, 0100 Helsinki, Finland. Leadfeeder accesses the list of IP addresses of website visitors provided by Google Analytics in the analysis and links the list of IP addresses with information about the companies that can be found on the Internet under these IP addresses. As the IP addresses of website visitors are already truncated when Google Analytics is used, no direct personal reference is established. A personal reference may be presumed when reviewing the linked company information.

Hotjar

This website uses functions of the Hotjar web service, operated by Hotjar Ltd. Hotjar Ltd. is a European company based in Malta. Hotjar uses cookies. The information generated by the cookie about your use of this website is usually transmitted to a Hotjar server and stored there. Hotjar is an analysis and feedback service designed to anonymously understand and interpret user behavior without personally identifying individual users. Website visitors are assigned a unique user ID so that Hotjar can track returning visitors without relying on personal information. Hotjar has various automatic suppression functions that are used when recording user sessions. The data is suppressed on the client side of the visitor’s browser, which means that personally identifiable information never reaches the Hotjar servers and the session is kept private. You can object to the use of Hotjar. Instructions are available at https://www.hotjar.com/legal/compliance/opt-out.

Clarity

This website uses the “Clarity” service from Microsoft Corporation. Clarity enables us to analyze the use of our website. This creates a log of mouse movements and clicks with the intention of deriving potential improvements for the website. The information collected is transmitted to Clarity and stored there. According to Microsoft, this information can also be used for advertising purposes.

Information about Clarity: https://clarity.microsoft.com | Privacy policy: https://privacy.microsoft.com/de-de/privacystatement | Opt-out option: https://choice.microsoft.com/de-DE/opt-out

Use of Tawk.to – Live Chat

This website offers the optional use of Tawk.to (a live chat software from Tawk.to ltd, Old Town, Riga). The chat is integrated into the source code of our website via a script. By using the chat, you automatically use the services of Tawk.to. The data collected includes Chat history, IP address at the time of the chat and country of origin. This data is not passed on to third parties and is only used for protection and internal statistics.

By using the chat, you agree that you consent to this. The data collected using Tawk.to technologies is not used to personally identify visitors to this website. It is not stored and is deleted after the chat. The purpose and scope of the data collection and the further processing and use of the data by Tawk.to as well as your rights in this regard and setting options for protecting your privacy can be found in Tawk.to’s privacy policy: www.tawk.to/privacy-policy/

Facebook Remarketing

Remarketing tags from the social network Facebook, 1601 South California Avenue, Palo Alto, CA 94304, USA are integrated on our pages. When you visit our pages, a direct connection is established between your browser and the Facebook server via the remarketing tags. Facebook receives the information that you have visited our site with your IP address. This allows Facebook to associate your visit to our pages with your user account. We can use the information obtained in this way to display Facebook ads. We would like to point out that, as the provider of the pages, we have no knowledge of the content of the transmitted data or its use by Facebook. Further information on this can be found in Facebook’s privacy policy at https://www.facebook.com/about/privacy/. Please click here to revoke your consent: https://www.facebook.com/ads/website_custom_audiences/

Conversion tracking with the Facebook pixel

With your consent, our website uses the Conversion Tracking Pixel Service from Facebook, Inc, 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). This allows us to track the actions of users after they have been redirected to a provider website by clicking on a Facebook ad. This enables us to record the effectiveness of Facebook ads for statistical and market research purposes. The data collected remains anonymous. This means that we cannot view the personal data of individual users. However, the data collected is stored and processed by Facebook. We will inform you about this matter in accordance with our current information. Facebook may link the data to your Facebook account data and uses the data for its own advertising purposes, according to the Facebook data policy https://www.facebook.com/about/privacy/. Facebook Conversion Tracking also allows Facebook and its partners to show you advertisements inside and outside of Facebook. In addition, a cookie is stored on your computer for this purpose. Only users over the age of 13 may give their consent. If you are under the age of 13, please contact your parent or legal guardian. Please click here to withdraw your consent: https://www.facebook.com/ads/website_custom_audiences/

WESTCAM-Know-WOW-News | Update-Infos per E-Mail

You have the possibility to receive our WESTCAM-Know-WOW-News by e-mail here to subscribe. You can specify the areas of interest for which you would like to receive future updates by e-mail. You can currently choose from: 3D-Metrology, CAD / data management, CNC/CAM, 3D printing, injection molding simulation and automation technologies. This way you will be informed about relevant news and interesting events. For this we need your e-mail address and your declaration that you agree to receive the update information. In order to provide you with targeted information, we also collect and process voluntary information on areas of interest, birthday and zip code, etc. As soon as you have registered for the Know-WOW-News, we will send you a confirmation e-mail with a link to confirm your registration. You can cancel your Know-WOW-News subscription at any time. Please send your cancellation to the following e-mail address: datenschutz@westcam.at. We will then immediately delete your data in connection with the newsletter mailing.

Your rights

In principle, you have the rights to information, correction, deletion, restriction, data portability, revocation and objection. If you believe that the processing of your data violates data protection law or your data protection rights have been violated in any other way, you can lodge a complaint with the supervisory authority. In Austria, this is the data protection authority.

You can reach us at the following contact details:
WESTCAM Group
Gewerbepark 38
A-6068 Mils
datenschutz@westcam.at