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Support & Service
PDM, MES
- PDM(Product Data Management: centralized management of all process-related information and product data)
- MES(Manufacturing Execution System: software for the efficient control of production in industry)
Our PDM support team & MES support team will be happy to answer your questions with their many years of expertise.
OUR TIP FOR FAST HELP:
Use the online support form!
The quality of your support request determines whether and how we can help you as quickly and professionally as possible.
Quality input = quality output
Accessibility
Monday – Thursday
08.00 – 12.00 hrs
Friday
10.00 – 12.00 a.m.
Click here for quick help
Gladly there for you
PDM & MES
- PDM(Product Data Management): AUTODESK Vault
- MES(Manufacturing Execution System): Hummingbird MES
Monday – Thursday
08.00 – 12.00 hrs
Friday
10.00 – 12.00 a.m.
Hotline PDM (Vault)
Hotline MES (Hummingbird)
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Professional support
HOTLINE CONTRACT
SUPPORT CONDITIONS
- with hotline contract: Free support
- without a hotline contract: costs per quarter of an hour or part thereof according to the hotline contract.
AUTODESK MAINTENANCE CONTRACT (Vault)
Further information on the Autodesk maintenance contract and Autodesk Subscription.
Rapid remote maintenance via:
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