Support & Service

Mechatronics & Robotics, Dental

Mechatronics: Interaction of mechanical and electronic systems
Robotics: design, creation, control, production and operation of robots
Dental technology – by WESTCAM Technologies: Specialized dental technologies that include innovative CAD/CAM solutions for digital dental technology & automated systems with Image processing for handling denture teeth.

Our Mechatronics & Robotics support team will be happy to answer your questions with their many years of expertise.

The quality of your support request determines whether and how we can help you as quickly and professionally as possible.

Quality input = quality output

Accessibility

Monday – Thursday
09.00 – 12.00
14.00 – 16.00

Friday
09.00 – 12.00
14.00 – 15.00

Click here for quick help

Monday – Thursday
09.00 – 12.00
14.00 – 16.00

Friday
09.00 – 12.00
14.00 – 15.00

Professional support

SUPPORT CONDITIONS

with hotline contract: Free support
without a hotline contract: If you do not have a valid support contract, you agree to billing on a “hotline by call” basis. Billing of an hourly contingent of 8 hours for € 1,650.

Error message from the system
If available, attach a screenshot of the error message or message of the order cancellation from the order history
In the event of hardware problems, attach image/video material if necessary.
Create mini dump (Order history >> Select the relevant order >> Mini dump…) and attach.